7m & 5m Canny Recall Lead
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What size Recall Lead do I need?
The 5m long recall lead is suitable for puppies and small breeds such as a Jack Russell, Westie, Border Terrier & Yorkie.
The 7m long recall lead is suitable for medium to large breeds such as a Border Collie, Labrador, Rottweiler & Great Dane.
How do I train my dog to come when called?
Here's how you can teach your dog to come when called.
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Despatch times
Orders received before our 1.00pm 'cut off time' will be despatched the same day and orders received after 1.00pm will be despatched the following working day. Orders received after 1.00pm Friday and over the weekend will be despatched at the first available opportunity which will be the following Monday.
Delivery times
For UK orders we offer a Parcelforce 24h express option (tracked)and standard 1st and 2nd class Royal Mail postage options. A Signed For® service for 1st and 2nd class post is available for an additional £1 fee.
Delivery times:
- Parcelforce 24h express: next day
- Royal Mail 1st class: 1-2 days
- Royal Mail 2nd class: 3-5 days
We are unable to provide any tracking information on Royal Mail standard service options once the order has been despatched.
Please note that unforeseen events such as poor weather or transport disruption can impact delivery times. Check our website for the most up to date information.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
Overseas orders
Our UK warehouse ships to a small number of other countries:
- Norway & Faroe Islands
- Iceland
- Russia
- South Africa
- Hong Kong
Customers in the EU should visit our site at cannyco.eu.
If you are based in North America, please visit our US site cannyco.com and if you are based in Australia or New Zealand please visit cannyco.com.au.
Incorrect address
If the delivery address is not entered correctly by the customer, orders may be returned to us automatically. The Canny Company will not be responsible for the length of time it takes for the product to be returned, nor the cost of resending the item to the correct address, which will be re-invoiced to the customer before despatch.
Please ensure that your delivery address is entered fully and correctly when placing your order.
Returns & refunds
Returns and refunds
We want to make sure that you love our products and that they make training your dog easy and fun. If you wish to return your order for any reason, please notify us within 48 hours of receipt. We allow 30 days for orders to be returned.
For any quality issues, please be sure to provide clear photos of the products on a flat, well-lit surface and include these when contacting us. This quick and simple step will help us provide a speedy resolution. If the products are in a new and fit for resale condition in the original packaging, we will happily offer an exchange or refund (less shipping costs).
Items to be exchanged may be subject to a restocking fee. Items must be in unused condition, clean, and free of pet hair/smell, with the original tag. Items requiring cleaning or removal of pet hair will be charged a £3 cleaning fee per item. Items that are worn, chewed, or damaged will not be accepted for return.
So that we can process your return more quickly, please enclose a printout of your e-mail receipt with your items. Return the goods to us using this form and please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below.
Shipping charges
Shipping charges for all exchanges and refunds are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original. For Canny Collars, please ensure you have ordered the correct size before use (see the page 'What Size Canny Collar') as the customer will be responsible for meeting the postage costs of any returns for an exchange of sizes. We will not be able to accept returns that are not fit for resale.
Any more questions?
Ordering
What if I order the wrong size Canny Collar?
No problem. Providing you purchased the collar from our website and return it to us within 7 days in a new and resaleable condition, we will exchange it for you. Simply return your collar to us along with a printout of this form and we'll do the rest.
How do the sizings work on the Canny Collar?
Since dogs, like humans, come in all shapes and sizes, it’s important to measure your dog's neck snugly to ensure you have the correct size Canny Collar. As your dog's neck can sometimes be hard to measure accurately (especially if there is a lot of fur), we have designed the Canny Collar so that each size overlaps with the sizes above and below, so there is some flexibility when choosing your size.
Once you have your collar fitted, it's advisable to test first in your garden or house to ensure it cannot come off over her head.
What if my dog is exactly between two sizes?
If your dog is exactly borderline between two sizes, we generally recommend getting the smaller size of the two options. If you have a puppy however, it may be worth waiting a month or so and buying the larger size.
There’s nothing more frustrating than a dog that will not come when you call him or her. Whether your dog is apprehensive about returning or is simply happy to ignore you, either way it can be damaging for the relationship between you and your pet.
By gradually building up the distance between you and your dog, this strong, high quality lead will allow you to teach recall safely and give your dog the freedom you both desire. Features a comfy padded handle, three padded neoprene grips to vary the length and an easy click steel clip.
🦮 IDEAL FOR TRAINING YOUR DOG TO COME WHEN CALLED
Improve your training sessions with our recall lead, specifically designed for teaching your dog to return to you when you call him. The ideal tool for instilling obedience, building a stronger bond and giving your dog the freedom you both desire.
🙂 PREVENT YOUR DOG ESCAPING
Extra long line gives your dog freedom while still being securely attached to you. Whether you're training for recall or need a reliable dog tie out option, our lead ensures your dog stays with you, stopping any escape attempts. Gives you peace of mind knowing she is safe and cannot run away.
⭐️ VARIABLE DISTANCE TRAINING
Gradually building up the distance between you and your dog using the positional grips, the Canny Recall Lead allows you to teach your dog to come back to you safely and effectively.
✅ QUALITY CONSTRUCTION
Featuring heavy duty materials including a strong padded neoprene handle and high quality, easy snap steel clip that can stand up to the playfulness and energy of dogs. Prevents potentially dangerous situations such as running into a busy road or an encounter with another owner's aggressive dog.
🔰 SUITABLE FOR ALL SIZES OF DOG
Made with sturdy black polypropylene webbing for long-lasting use in all weathers.
For small dogs & puppies, choose the 15mm wide, 5m long lead. For medium to large dogs, choose the 25mm wide, 7m long lead
Material:
- Strap: polypropylene webbing
- Handle & grips: neoprene
- Clip: brushed steel
- Colour: black
Measurements:
- 15mm wide x 5m long and 25mm wide x 7m long
How to teach your dog to come when called
Here's a blog post on how you can teach your dog to come when called.
