Canny Collar

Measure your dog’s neck

To ensure your Canny Collar fits accurately and is safe to use when walking your dog, take a tape and measure around your dog's neck snugly, to just behind the ears. Then, choose the correct size Canny Collar for your dog using the following measurements.

If your dog's neck measurement falls exactly between two sizes, our experience shows that the best option is normally to choose the smaller of the two sizes to ensure a good fit.

Sizes for common breeds

Below is a list of some common breeds and the corresponding size of Canny Collar that would typically fit an adult male dog. Younger dogs or females may need a smaller size.

Please note that this is an approximation only and that the most accurate way to ensure you choose the correct size for your dog is to use the measuring method as described above.

step 1

Fasten the Canny Collar around your dog's neck, ensuring the buckle is positioned just behind his ears at the back. Fold any excess collar and tuck it under the lip of the buckle. The Canny Collar should fit higher up the neck than a conventional collar, as shown.

step 2

A snug fit is essential with any dog head collar to ensure that it cannot come off your dog whilst walking. Test the Canny Collar by trying to pull it off your dog's head whilst facing him - if fitted correctly, this should not be possible.

step 3

Pull each end of the thin nose band behind your dog's head and attach your lead to both 'D' rings at each end.

step 4

Pull the nose band through the small yellow plastic guider at the front of the Canny Collar and place over your dog's snout. With some breeds, it may be easier to do this before attaching the lead. Take care not to twist the nose band before placing it over your dog's snout.

step 5

Ensure you leave the plastic guider under your dog's chin. This is absolutely vital. If this plastic guider is not kept under the chin, the Canny Collar will not function correctly.

step 6

When your dog starts pulling on the lead, apply gentle backward pressure. Instant release of the pressure occurs when he stops pulling. This pressure and release system is the key to using your Canny Collar correctly as your dog trains himself to stop pulling.

step 7

When letting your dog off lead, the Canny Collar can be left on him by removing the nose band from his snout and pulling it out fully. Cross the nose band behind his head and drop it either side of his head as shown.

step 8

Bring the D rings together to meet underneath his chin and use one or two of the optional carabiner clips to secure the D rings together. Never fasten your lead to the carabiners.

When walking your dog, your lead should be kept short but loose so you can control him quickly and easily. An extendable lead, or similar dog training equipment, is not recommended for use with the Canny Collar as the nose band may not remain in place on your dog's snout.

Walking with a Canny Collar

Put the Canny Collar on and go for a walk immediately. Keep your lead short but loose when walking and aim to have your dog in the 'heel' position. Using a shorter lead will make this easier, around 120cm length is ideal. Give him plenty of vocal praise when he begins walking well.

The first time you put the nose band over your dog's nose, he may resist it and try to paw it off his face. Any head collar will cause this reaction for some dogs. It is similar to the feeling we have when wearing a wristwatch for the first time - some dogs are simply not used to it. If your dog reacts this way, try desensitising him first by introducing the collar slowly, then building up to going for a walk.

You should continue walking so that your dog focuses on the walk rather than on the Canny Collar, lifting your lead when he paws at it and verbally encouraging him to follow you.

When you first start walking with the Canny Collar and getting your dog used to wearing it, you will have to pay attention to him during the first few minutes to make sure he is keeping his head upright, that the Canny Collar is loose around the mouth area and that the lead is long enough to be loose but short enough so that the nose band does not move towards the front of his nose and fall off.

These first couple of minutes are an opportunity to connect with your dog and be focused on training him to walk well. The first five or ten minutes are the most important part of the walk for both of you and if you can get your dog walking well in this time, the rest of the walk will be a breeze.

Keep your lead loose when walking

Once your dog is walking, instantly lower the lead to release the pressure on the Canny Collar (you should also let him have some more lead here) and give him plenty of vocal praise whilst keeping walking. He needs to know that at some point in the walk, the pressure will be released; otherwise he may just continue to pull against it.

Repeat this action if again he tries to remove the Canny Collar. Because the lead is connected behind his head, he will not be able to get a paw over it and bring the walk to a stop. Nor will he get the Canny Collar off his head if the lead is kept in the correct position. Sometimes you may need to let the lead out if he drops behind you, bringing it back in again once he catches up.

Once any initial resistance to the Canny Collar has stopped, continue walking your dog for a short distance and then stop and give him plenty of praise.

Use treats or clicker training if your dog responds well to these to accustom him to the Canny Collar.

Shipping

Despatch times

Orders received before our 1.00pm 'cut off time' will be despatched the same day and orders received after 1.00pm will be despatched the following working day. Orders received after 1.00pm Friday and over the weekend will be despatched at the first available opportunity which will be the following Monday.

Delivery times

For UK orders we offer a Parcelforce 24h express option (tracked)and standard 1st and 2nd class Royal Mail postage options. A Signed For® service for 1st and 2nd class post is available for an additional £1 fee.

Delivery times:

• Parcelforce 24h express: next day
• Royal Mail 1st class: 1-2 days
• Royal Mail 2nd class: 3-5 days

We are unable to provide any tracking information on Royal Mail standard service options once the order has been despatched.

Please note that unforeseen events such as poor weather or transport disruption can impact delivery times. Check our website for the most up to date information.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Overseas orders

Our UK warehouse ships to a small number of other countries:

• Norway & Faroe Islands
• Iceland
• Russia
• South Africa
• Hong Kong

Customers in the EU should visit our site at cannyco.eu.

If you are based in North America, please visit our US site cannyco.com and if you are based in Australia or New Zealand please visit cannyco.com.au.

Incorrect address

If the delivery address is not entered correctly by the customer, orders may be returned to us automatically. The Canny Company will not be responsible for the length of time it takes for the product to be returned, nor the cost of resending the item to the correct address, which will be re-invoiced to the customer before despatch.

Please ensure that your delivery address is entered fully and correctly when placing your order.

Returns and refunds

If goods you order from us are faulty, damaged or unsuitable, please notify us within 48 hours of receipt and return them within 14 days of the date stated as being shipped to you if based in the UK. We allow 30 days for return of orders placed outside the UK. Provided they are in a new and fit for resale condition in the original packaging (if not ordered packaging-free), we will happily offer an exchange or refund (less shipping costs).

Items to be exchanged may be subject to a restocking fee. Items must be in unused condition, clean, and free of pet hair/smell, with the original tag. Items requiring cleaning or removal of pet hair will be charged a £3 cleaning fee per item. Items that are worn, chewed, or damaged will not be accepted for return.

Shipping charges

Shipping charges for all exchanges and refunds are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original. For Canny Collars, please ensure you have ordered the correct size before use (see the page 'What Size Canny Collar') as the customer will be responsible for meeting the postage costs of any returns for an exchange of sizes. We will not be able to accept returns that are not fit for resale.

So that we can process your return more quickly, please enclose a printout of your e-mail receipt. Return the goods to us using this form and please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below. 

Ordering

What if I order the wrong size Canny Collar?

No problem. Providing you purchased the collar from our website and return it to us within 7 days in a new and resaleable condition, we will exchange it for you. Simply return your collar to us along with a printout of this form and we'll do the rest.

How do the sizings work on the Canny Collar?

Since dogs, like humans, come in all shapes and sizes, it’s important to measure your dog's neck snugly to ensure you have the correct size Canny Collar. As your dog's neck can sometimes be hard to measure accurately (especially if there is a lot of fur), we have designed the Canny Collar so that each size overlaps with the sizes above and below, so there is some flexibility when choosing your size.

Once you have your collar fitted, it's advisable to test first in your garden or house to ensure it cannot come off over her head.

What if my dog is exactly between two sizes?

If your dog is exactly borderline between two sizes, we generally recommend getting the smaller size of the two options. If you have a puppy however, it may be worth waiting a month or so and buying the larger size.